Lucid’s Service Center Woes
A Lucid Air owner recently shared his disheartening experience with the company’s support and service center. Despite having a high-end product that is reportedly a “pleasure to drive,” Lucid seems to be lagging in customer service and causing considerable inconvenience to its clients.
The Incident at Hand
The owner, sharing his experience on Reddit under the alias MtrCityMadMan, highlighted that while the car’s performance and range have been satisfactory, the post-purchase service has been a disappointment. The trouble began when the owner damaged the side view mirror of his car. Upon contacting Lucid, he was instructed to visit the service center, which was a 2.5-hour drive away. Despite the inconvenience, the owner made the trip, hoping for a swift resolution. However, the estimated repair time of one to two hours stretched to an agonizing five-hour wait at a nearby McDonald’s, with no updates from the service center.
Bumper Issues and More
The owner’s woes didn’t end there. Another trip to the service center was required when his car’s bumper needed repair. The absence of a certified Lucid shop in his city and the cost of $1,500 for flatbed service further aggravated his inconvenience. Despite these experiences, the owner continued to use his Air, only to encounter more errors. The car reportedly began throwing multiple warnings, and his attempt to contact customer service went unanswered for five hours.
Implications for Lucid
The owner, expressing his frustration, stated that he might reconsider his association with the brand despite his love for the car. He stressed the importance of customer service in building loyal customers and advised Lucid executives to improve their service.
Other Customers’ Experiences
The owner’s experience isn’t a standalone case. Several other customers have reported similar experiences with Lucid’s service centers and customer support, including excessive repair costs and a lack of responsive communication. On the other hand, some customers living near Lucid service centers have had positive experiences, indicating that the company’s ability to provide satisfactory customer service varies based on location and perhaps other factors.
Conclusion
As Lucid continues to expand its range with new models like the 800 hp, $95,000 Gravity SUV, the importance of ensuring satisfactory customer service becomes even more crucial. Customers investing in premium vehicles like Lucid’s models expect top-tier service, and failing to meet that expectation might drive them towards rival brands. Lucid must address these service gaps to maintain its competitiveness in the increasingly crowded electric vehicle market.
